Advanced PC Tweaker Support Forums's Archiver

Albigor 2009-12-9 06:57

Scan Issue

Since around 10/01/2009 I have been unable to scan documents with my HP Laserjet 3055. This is a month after I started using AdvancedPcTweaker. Previously I was using a different registry maintenance software. It is not clear that the two events are related, but there is reason to suspect.

I have a Windows XP system with SP3 and installed the latest HP driver but the problem persists. The message I get that the 'hpqscnvw' routine encountered a problem and has to be shut down. Have you heard a similar problem? What is the solution?

apt-support123 2009-12-10 18:54

Scan Issue

Hi, first thanks for your support of our program.

I am so sorry to tell that we have never hear a similar problem like yours, but you can contact the customer support team and provide them more detail information at: [email]support@advancedpctweaker.com[/email]. They will try their best to help you figure it out.

Thanks so much!

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